Refund & Return Policy

Last updated: February 2026

At Wekends Online Seller, we want our customers to be satisfied with their purchases. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds are accepted for orders placed on https://wekends.com.

By placing an order on our Website, you agree to this policy.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in original condition
  • The item must be returned in its original packaging
  • The return request must be made within 7 days of delivery
  • Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as final sale or non-returnable
  • Used, damaged, or altered products after delivery
  • Products damaged due to misuse or negligence

3. How to Request a Return

To initiate a return, please contact us within 7 days of receiving your order:

๐Ÿ“ง Email: support@wekends.com
๐Ÿ“ฑ WhatsApp: +971 52 334 2437

Please include:

  • Order number
  • Reason for return
  • Photos or videos (if the item is damaged or incorrect)

Our team will review your request and provide return instructions.

4. Damaged or Incorrect Items

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

Please notify us within 48 hours of delivery with clear photos or videos.
Once verified, we will arrange a replacement or refund at no additional cost.

5. Refund Process

  • Approved refunds will be processed after we receive and inspect the returned item
  • Refunds will be issued to the original payment method
  • Refund processing times:
    • Online payments (Stripe): 5โ€“10 business days
    • Cash on Delivery: Refund via bank transfer or store credit (as applicable)

Shipping charges (if any) are non-refundable, unless the return is due to our error.

6. Exchange Policy

  • Exchanges are subject to product availability
  • If the requested replacement item is unavailable, a refund or store credit may be offered

7. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to:
    • Incorrect item sent
    • Damaged or defective product

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

8. Amazon Orders

For products purchased through Amazon, returns and refunds are handled according to Amazonโ€™s Refund & Return Policy. Please initiate returns directly through your Amazon account.

9. Right to Refuse Returns

Wekends Online Seller reserves the right to:

  • Reject return requests that do not comply with this policy
  • Refuse returns showing signs of misuse, damage, or tampering

10. Changes to This Policy

We may update this Refund & Return Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about returns or refunds, please contact us:

๐Ÿ“ง Email: support@wekends.com
๐Ÿ“ฑ WhatsApp: +971 52 334 2437
๐ŸŒ Website: https://wekends.com