**Refund and Returns Policy**

**Last Updated: 10 / 05 / 2022**

At Wekends, we strive to provide our customers with high-quality products and a seamless shopping experience. If for any reason you are not satisfied with your purchase, we’re here to help. Please review our refund and returns policy below.

### 1. **Returns**
You have **15 days** from the date of receipt to return an item. To be eligible for a return, your item must be:

– Unused and in the same condition that you received it.
– In the original packaging, with all tags and labels attached.
– Accompanied by a receipt or proof of purchase.

Please note that certain types of items may not be eligible for return, including:

– Perishable goods (e.g., food, flowers)
– Custom-made or personalized items
– Intimate or sanitary goods
– Clearance or final sale items

### 2. **Refunds**
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note:

– Refunds may take **5 to 7 business days** to process, depending on your payment provider.
– Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., you received the wrong or defective item).

### 3. **Exchanges**
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at **support@wekends.com** to arrange the exchange. If the item you want to exchange is out of stock, we will issue a refund instead.

4. **Shipping Returns**
To return your product, you should contact:
**Email**: support@wekends.com
**Phone**: 00971 52 334 2437

You will be responsible for paying for your own shipping costs for returning your item, except in cases where the return is due to our error. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

### 5. **Non-Returnable Items**
Certain items are non-returnable and non-refundable, including:

– Gift cards
– Downloadable software products
– Health and personal care items

### 6. **Contact Us**
If you have any questions about our Refund and Returns Policy, please contact us at:

**Email**: support@wekends.com
**Phone**: 00971 52 334 2437

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