At Wekends.com, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you shop with us.
1. Information We Collect
When you use Wekends.com, we may collect the following information:
- Personal details — your name, email address, phone number
- Delivery information — shipping address, emirate
- Order information — products purchased, payment method, order history
- Technical data — IP address, browser type, pages visited (via cookies)
- Account data — password (stored encrypted), account preferences
2. How We Use Your Information
- Process and deliver your orders
- Send order confirmation and delivery update emails
- Respond to your customer service enquiries
- Improve our website, products, and services
- Send promotional offers (only if you opt in)
- Comply with UAE legal and regulatory requirements
3. How We Protect Your Data
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Encrypted StoragePasswords are stored using bcrypt hashing. We never store plain-text passwords.
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Secure PaymentsCard payments are processed by Stripe, a PCI-DSS certified payment provider. We never store your card details.
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Email SecurityTransactional emails are sent over encrypted SMTP connections.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share data with:
- Delivery partners — only the information needed to complete your delivery
- Payment processors (Stripe) — for secure card processing
- Legal authorities — if required by UAE law
5. Cookies
Wekends.com uses essential cookies to keep your shopping cart working and to keep you logged in. We do not use advertising or tracking cookies without your consent.
6. Your Rights
- Request a copy of the personal data we hold about you
- Ask us to correct inaccurate data
- Request deletion of your account and data
- Opt out of marketing emails at any time
To exercise any of these rights, email us at support@wekends.com.
7. Data Retention
We retain your order history and account data for up to 5 years as required by UAE commercial regulations. You may request earlier deletion for non-order data.
8. Contact
Wekends.com · Email: support@wekends.com · Phone: +971 52 334 2437 · Dubai, UAE
